Fred Snow Return Policy
This return policy is incorporated by reference into the Fred Snow Terms and Conditions available at www.fredsnow.com/policies and applies to you if you are an author who is purchasing a printed book or an ebook from Fred Snow (“Author“) or if you are purchasing a printed book or an ebook from the Fred Snow Store (“Store Purchaser“) (collectively “Users“).
Note to Authors: Your product, whether a printed book, prints or an ebook, is all yours: Fred Snow does not proof, edit, or change your content in any way. This means it’s your responsibility to review your book before you publish, and fix:
- Typos, grammar, unfinished text, or other text errors
- Low-resolution images that may appear blurry in print or onscreen
- Dark images that appear dark on screen (Fred Snow doesn’t lighten your images to match what you see on a backlit screen)
- Design issues, including book format, organization, style, color, and page layout
- Any other creative choices you made using any of our Fred Snow software you want to revisit (collectively, the “Author Content“)
You must review your book in Preview modes before printing. (You might ask a friend to look it over, too.) If you find changes you’d like to make, no problem. Just make them in the applicable Fred Snow software or your original file, upload the revised book, preview it and then order a copy of that revised book. We strongly recommend ordering and reviewing a single copy of your book as made through Fred Snow before placing orders for multiple copies.
Note to Store Purchasers:
Fred Snow is not responsible for the quality of the content (including but not limited to Author Content) of any printed book, product, print or ebook in the Fred Snow Store. Each item you purchase from the Fred Snow Store is custom printed or downloaded only upon your order, and we don’t warehouse books, therefore we do not accept returns or process refunds for any reason, except for the limited book replacement policy set forth below.
Cancellation Policy for Printed Products. A User can cancel an order for a printed book for approximately half an hour from the time the order. Past one hour, please understand that Fred Snow cannot provide refunds or cancel orders, and except for the cases expressly described in this return policy (i.e., Fred Snow agrees to replace your printed book because it arrives damaged, with a material manufacturing defect, or a material defect in workmanship), Fred Snow will not accept returns.
Return Policy for Printed Products. On the off chance your printed book arrives damaged, with a material manufacturing defect, or a material defect in workmanship, contact us via Fred Snow’s Customer Support within 7 days of receipt and we will work with you to secure a replacement copy if necessary. Please note that each printed book and/or product you order from us is individually made by one of Fred Snow or one of Fred Snow’s professional book-printing partners. There may be minor differences across different prints of the same books and/or across books printed by our different book-printing partners, including, but not limited to, slight variances in colour fidelity and binding type. While we work very hard to keep our product as consistent as possible, this variation is a normal occurrence and is not considered a manufacturing defect or a defect in workmanship and does not qualify for a reprint.
Fred Snow ebooks
Fred Snow ebooks (including PDF books) are not subject to the above Cancellation Policy or the Return Policy for printed books. Fred Snow does not provide the ability for Users to cancel orders or obtain refunds for, or to receive replacements of, ebooks (including PDF books).